McDonald's, IBM to develop AI drive-through

Wednesday, 27. October 2021 16:40

McDonald's announced on Wednesday that it will partner with IBM to develop artificial intelligence capacity to automate its iconic drive-through lanes.

"In my mind, IBM is the ideal partner for McDonald’s given their expertise in building AI-powered customer care solutions and voice recognition," said McDonald's CEO Chris Kempczinski during the company's earnings call on Wednesday.

IBM will acquire McD Tech Labs as part of the deal, which was previously purchased by McDonald's in 2019 when it was known as Apprente.

Related Links: International Business Machines Corp.McDonald's Corp.
Author:
Breaking the News / IB